Policy

Brevon – Policies

1. Privacy Policy

At Brevon, we prioritize the confidentiality and protection of all personal and business information shared by our clients, partners, and stakeholders.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, or other contact details provided by clients or stakeholders.
  • Business Information: Company name, financial data, operational data, service preferences, or other relevant business insights.
  • Technical Information: IP addresses, device identifiers, and browsing patterns to monitor website and service usage.

How We Use Your Data

  • To provide BPO mediation services and operational insights.
  • To ensure business communications and support related to service inquiries or technical troubleshooting.
  • To maintain compliance with legal obligations or contractual agreements.

Data Sharing

We do not sell, lease, or trade personal information to third parties unless explicitly required by law or under contractual agreements for services.

Data Protection & Retention

We employ industry-standard encryption and access control to ensure data integrity and confidentiality. Data is retained only for the duration required to fulfill contractual obligations unless longer retention is legally mandated.

Your Rights

You can request access, correction, or deletion of your personal data in accordance with applicable laws and regulations by contacting our privacy officer at support@brevon.io.

2. Data Protection Policy

Brevon is committed to implementing the highest standards of data protection to ensure the safety and confidentiality of all sensitive information.

Scope of Data Protection

This applies to all personal and business data managed by Brevon, whether collected online, through partnerships, contracts, or other means.

Data Security Measures

  • Data encryption during storage and transmission.
  • Access to sensitive information is restricted to authorized personnel only.
  • Implementation of firewalls, intrusion detection systems, and routine security audits.

Incident Response

Brevon has a dedicated Incident Response Team to handle data breaches or security threats promptly. If a breach is detected, affected parties will be notified in accordance with applicable laws.

3. Confidentiality Policy

Brevon maintains strict confidentiality agreements with all clients and service providers.

Key Principles:

  • All confidential information shared between Brevon, clients, and service providers must remain strictly confidential.
  • Brevon employees and third-party partners are legally bound to maintain confidentiality through non-disclosure agreements (NDAs).

Confidential Information Includes:

  • Financial data, client data, proprietary business plans, intellectual property, customer contact information, and any other sensitive business information shared during contractual engagements.

Breach of Confidentiality

Any breach of confidentiality will lead to legal action as per the agreements in place.

4. Contract Breach Policy

We emphasize transparency and fairness in every contractual engagement. In cases of breach by either party, Brevon Technologies will take appropriate legal action to mitigate losses and protect interests.

Breach Scenarios Include:

  • Failure to adhere to agreed-upon timelines or service level agreements.
  • Unauthorized disclosure of client information.
  • Misrepresentation of service capabilities or contractual obligations.

Remedies in Case of Breach:

  • Monetary Compensation: In cases of financial harm due to breach, Brevon reserves the right to seek monetary damages.
  • Service Adjustments: Renegotiation of terms or adjustment of service expectations if breaches can be resolved without escalation.

Brevon will always strive to resolve breaches amicably before pursuing legal remedies.

5. Service Delivery Policy

Brevon ensures all services are delivered in line with contractual agreements and agreed-upon timelines.

Client Expectations

We aim to:

  • Deliver services on time.
  • Ensure quality and transparency in all engagements.
  • Provide continuous support to ensure smooth service operations.

Service Dispute Resolution

All service disputes will be handled through:

  • Internal Mediation: A structured process to identify the cause of disputes and resolve them fairly.
  • Third-party Arbitration: If internal mediation fails, Brevon may seek third-party arbitration in line with jurisdictional law.

6. Payment & Refund Policy

Payment Terms

  • All payments will be made as per the agreed contractual terms.
  • Payments can be made through wire transfer, electronic payment, or other mutually agreed-upon methods.
  • Clients are encouraged to review payment agreements carefully before execution.

Refund Policy

Refunds are processed on a case-by-case basis under the following conditions:

  • Service Non-Delivery: When Brevon fails to deliver agreed-upon services without justification.
  • Contract Termination: If a mutual agreement to terminate the contract is reached due to unforeseen operational challenges.

7. Employee Conduct & Compliance

Brevon maintains strict ethical policies for all employees and contractors. Employees are expected to adhere to:

  • All laws and regulations related to BPO services.
  • Brevon’ zero-tolerance policy toward bribery, corruption, and unethical business practices.

Employees must report any suspicious activity or potential policy violations to their managers or the compliance department.

8. Anti-Bribery & Anti-Corruption Policy

Brevon upholds the highest standards of integrity in all interactions.

Key Principles:

  • No employee, client, or service provider will engage in bribery or corrupt acts under any circumstances.
  • Employees or service providers found violating these principles will face legal consequences and/or termination of contracts.

9. Third-Party Service Provider Policy

Brevon partners with trusted third-party service providers to offer clients scalable solutions. All service providers are expected to adhere to the following:

  1. Quality Assurance: Ensure service delivery aligns with agreed SLAs.
  2. Confidentiality: Sign NDAs and uphold data confidentiality at all times.
  3. Compliance: Abide by all applicable laws and Brevon’s internal policies.

Brevon reserves the right to audit service providers to ensure adherence to these standards.

10. Grievance Redressal Policy

Brevon is committed to resolving client grievances promptly and fairly.

How to File a Complaint:

Clients can contact our grievance redressal department at gv@brevon.io; Include:

  • Full name and contact details.
  • A clear description of the grievance.
  • Relevant transaction or contractual information.

Resolution Timeframe:

Grievances will be acknowledged within 7 business days and resolved within 30 business days, unless extended due to the complexity of the issue.

11. Compliance with Laws & Regulations

Brevon adheres to all relevant local, national, and international laws related to data protection, contractual obligations, business operations, and outsourcing. Compliance policies are reviewed periodically to align with legal and industry standards.

12. Review & Updates

These policies will be reviewed on an annual basis or as per changes in business requirements, legal updates, or technological advancements. Any changes to these policies will be communicated to all stakeholders in a timely manner.

Contact for Policy-Related Inquiries

For questions or feedback regarding these policies, contact:
support@brevon.io